Synchronization Scenarios

Figure 1: Synchronization flow supported by various scenarios.

Below is the brief list of synchronized modules:

Gmail Synchronization SugarCRM
Contacts <> Contacts
Appointments <> Calls
Appointments <> Meetings
Tasks <> Tasks
Emails Archive to CRM Emails

Synchronization is achieved by means of synchronization scenarios. Each scenario executes one or many rules in various Labels and Groups.

  1. – Exchange folder to which the rule applies.

  2. – Data transfer from SugarCRM to Exchange.

  3. – Data transfer from Exchange to SugarCRM.